Return & Refund Policy


1. RETURN & REFUND POLICY 

  1. If you are not completely satisfied with your purchase, you may return the Product to us within seven (7) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform. 

  1. All items must be received by THE DIVINESHI MANUFACTURING SDN BHD in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you. 

  1. We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Please refer to the pre-paid shipping label in the parcel sent to you. If you are unable to find the pre-paid shipping label, please contact our Contact Service Team via email to customercare@divineshiinternational.com. For more details, please refer to the FAQ (http://www. divineshiinternational.com/faq-returns/). 

  1. THE DIVINESHI MANUFACTURING SDN BHD do not honour any walk-in returns.  


  1. Your returned Products are usually received and accepted at our warehouse within a set number of days after the return drop off or pick up. Returns handling time will vary depending on your return method and courier of choice. Please see our Exchange or Refund / Return Time Frame Policy for more details. We will refund you via store credit which you may utilize for your next purchase. In event you prefer to be refunded by different means please contact us via email to: customercare@divineshiinternational.com and we will try our best to assist you. In the event of returns and the net order value after returns and cancellation falls below the threshold set out in our standard Shipping Fees, you may be charged shipping fees. 

 

2. CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT) 

  1. If you wish to cancel your Order, please contact our Customer Service Team via email to: customercare@divineshiinternational.com. No cancellation fees shall be applicable. Once an Order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided by the Customer Service Team (Please contact the above stated number or refer to your return-slip provided in your received parcel). 

 


3. FAULTY PRODUCTS 

  1. All Product descriptions, information and materials posted on this Platform are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising. 

  1. Product image as seen on the Platform may slightly differ from the actual Product that you receive. 

  1. If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement. 

  1. Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable. 


 

  1. THE DIVINESHI MANUFACTURING SDN BHD may at its discretion refuse to process a replacement/exchange order however may offer a refund as a substitute remedy subject to clause 1.  

  1. In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result. 

  1. The Customer is required to send back the affected Product(s) to us via a reliable courier service company to: THE DIVINESHI MANUFACTURING SDN BHD. No A-12-B, Ground Floor, Block A, Centrepoint Business Park, No.5, Jalan Tanjung Keramat 26/35, Sek. 26, 40400 Shah Alam, Selangor Darul Ehsan MALAYSIA 

  1. The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at THE DIVINESHI MANUFACTURING SDN BHD. THE DIVINESHI MANUFACTURING SDN BHD will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging. 


 


THE DIVINESHI MANUFACTURING SDN. BHD 


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